1. About Aline's
Aline's provides salon, spa, beauty and wellness services through its locations in Goa and Mumbai. The website provides information about services, offers, locations and contact details and may allow customers to submit appointment requests, enquiries or other communications.
Submitting an online form does not automatically guarantee an appointment. An appointment is confirmed only when confirmation is provided by an authorised Aline's representative through telephone, email, SMS, WhatsApp or another approved communication channel.
2. Eligibility and Website Use
You must be at least 18 years old and legally capable of entering into a contract to make a booking independently. Customers below 18 must have the consent and, where requested, the presence of a parent or lawful guardian.
You agree to use the website only for lawful purposes. You must not submit false information, misuse the website, attempt unauthorised access, introduce harmful technology, interfere with security or availability, copy content without permission, impersonate another person or use automated tools to scrape website information.
3. Service Information and Bookings
We make reasonable efforts to ensure service descriptions, photographs, prices, treatment durations and other website information are accurate. Descriptions are general, photographs are illustrative, treatment results vary, durations and availability may change, services may differ between branches and website information may contain errors or omissions.
Appointments may be requested through the website, telephone, email, WhatsApp, social-media platforms, directly at a location or through an authorised booking platform. A request is not confirmed until you receive confirmation from us.
When booking, you must provide accurate information including your name, contact number, preferred branch, requested service, preferred date and time, and relevant treatment requirements.
4. Deposits, Arrival and Late Appointments
Aline's may require a deposit or advance payment for long-duration treatments, multiple-service bookings, group bookings, bridal or event packages, high-demand periods, specially arranged staff or products, or customers with previous missed appointments.
Customers should arrive approximately 10 to 15 minutes before the scheduled appointment, especially for spa treatments, consultations or first-time visits. If you arrive late, treatment time may be reduced, the appointment may be rescheduled, parts of the service may be omitted or the full booked service fee may remain payable where staff time was reserved.
5. Cancellation, Rescheduling and Missed Appointments
Customers should provide at least 24 hours notice when cancelling or rescheduling unless a different cancellation period was communicated during booking. For late cancellations or missed appointments, a booking deposit may be retained, a disclosed cancellation charge may apply, prepaid appointments may be rescheduled rather than refunded, or advance payment may be adjusted against a future booking at our discretion.
Where Aline's cancels an appointment, the customer may choose, where applicable, between rescheduling, service credit or a refund of the amount paid for the cancelled service. We are not responsible for indirect costs such as travel, accommodation or loss of income except where required by law.
6. Prices, Taxes and Payment
Service prices may be displayed on the website, branch price lists, promotional material, social media, booking platforms or direct communications. Prices may change without prior notice, but confirmed bookings will normally be charged at the price communicated at confirmation unless the requested service changes, additional services are selected, requirements differ materially, the original price was an obvious error or additional approved work is required.
Payment is due immediately after completion of the service unless advance payment was required. Aline's may accept cash, credit or debit card, UPI, bank transfer, online payment gateway, gift voucher, service credit or another approved method.
7. Refunds
Completed salon, spa and beauty treatments are generally not refundable merely because a customer changes their mind. This does not limit legal rights where a service was materially defective, incorrectly performed or not provided with reasonable care.
Customers should raise service concerns during the treatment where possible or within 48 hours after receiving the service. Depending on the circumstances, we may offer a correction or repeat service, alternative treatment, service credit, partial refund or full refund.
Advance payments may be refunded where Aline's cancels the service and no suitable alternative is accepted, the service cannot be provided, the payment was duplicated, an incorrect amount was charged or a refund is otherwise required by law.
8. Packages, Memberships, Gift Vouchers and Offers
Packages, memberships or prepaid treatment plans may have additional terms. Unless stated otherwise, packages are valid only for the named customer, cannot be transferred or resold without written approval, must be used before expiry, may expire if unused, remain subject to availability and are not normally refundable in cash once partially used unless required by law.
Gift vouchers must be used before their expiry date, are subject to appointment availability, cannot normally be exchanged for cash, cannot be replaced if lost or used without authority, may not be combined with another offer unless permitted and may be used only for eligible services or products.
Promotional offers are subject to the stated conditions, limited periods and availability. Offers cannot be exchanged for cash, combined unless permitted, applied retrospectively or assumed for existing bookings unless stated.
9. Health, Suitability and Treatment Risks
Customers must provide accurate information about any condition that could affect treatment safety or suitability, including allergies, skin sensitivity, hair or scalp conditions, recent surgery, injuries, pregnancy, medication, infectious conditions, blood pressure concerns, recent cosmetic procedures, previous adverse reactions, medical devices or implants and other relevant conditions.
Aline's provides beauty, salon, spa and wellness services. Unless expressly stated otherwise, our services are not medical services and do not replace advice, diagnosis or treatment from a qualified medical professional.
Certain services may require a consultation or patch test. Beauty and wellness treatments can involve risks including irritation, redness, swelling, allergic reaction, sensitivity, bruising, discomfort, hair or nail damage, or results that differ from expectations. Customers must follow before-care and after-care instructions.
10. Customer Expectations, Belongings and Conduct
Final treatment results may vary because of hair, skin or nail condition, previous treatments, natural colour or texture, product compatibility, individual response, treatment limitations and after-care. We do not guarantee an exact result shown in a photograph or achieved for another customer.
Customers are responsible for their belongings while visiting an Aline's location. Aline's is not responsible for loss, theft or damage unless it resulted directly from our negligence or wilful misconduct.
We may refuse or stop a service where a customer behaves abusively, harasses staff or customers, makes inappropriate requests, appears intoxicated, damages property, refuses safety instructions, requests an unlawful service or creates a safety, hygiene or security concern.
11. Hygiene, Children, Photography and Products
Aline's may postpone or refuse a treatment where a customer has a contagious condition, open wounds, active skin infection, head lice, fungal infection, fever or another condition that may present a risk.
Children must be supervised by a responsible adult at all times. Customers may not photograph, film or record employees, other customers or treatment areas without permission.
Where products are purchased from Aline's, customers should review instructions and ingredients, use products according to manufacturer directions and report damaged, defective or incorrectly supplied products promptly. Opened or used personal-care products may not be returnable for hygiene reasons.
12. Reviews, Intellectual Property and Third-Party Links
We welcome genuine feedback. Customers must not submit content that is knowingly false, misleading, confidential, privacy-violating, threatening, abusive, discriminatory, infringing or unlawful.
All website content, including the Aline's name and logo, design, text, descriptions, photographs, graphics, videos, promotional material, layout and icons, is owned by or licensed to Aline's and protected by applicable intellectual-property laws.
Our website may contain links to maps, social media, WhatsApp, payment gateways, booking platforms, review websites or other third-party services. These services operate under their own terms and privacy policies.
13. Website Availability, Privacy and Disclaimer
We aim to keep the website available and accurate, but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue part of the website without prior notice.
Personal information collected through the website, appointment process or service delivery will be handled according to our Privacy Policy, which should be read together with these Terms.
Website content is general information about our services and is not medical advice. Customers should obtain professional medical advice where appropriate.
14. Liability, Force Majeure and Changes
To the maximum extent permitted by law, Aline's will not be liable for indirect, incidental or consequential loss arising from website interruption, third-party platform failure, customer failure to disclose relevant information, failure to follow treatment instructions, misuse of a product, unauthorised third-party use of customer details or circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, defective services where liability cannot legally be excluded, or any consumer right or liability that cannot be limited under applicable law.
Aline's will not be responsible for delay or failure caused by events beyond our reasonable control. We may update our services, prices, booking procedures, opening hours, payment methods, branch details, website features and these Terms.
15. Governing Law, Complaints and Contact
These Terms are governed by the applicable laws of India. Subject to applicable consumer law, disputes will be subject to the jurisdiction of the competent courts or authorities connected with the Aline's location that provided or was scheduled to provide the relevant service.
Customers should first contact the relevant Aline's branch with their full name, contact number, appointment date, branch, service received, receipt or payment reference, details of the concern and requested resolution.
For privacy concerns use the subject line: Privacy Request - Aline's. For general service complaints use the subject line: Customer Complaint - Aline's.
Goa contact: candolim@alinesme.com. Address: Ground Floor, Seamist Building, Lane 1, Near ITC Fortune Hotel, Bamon Waddo, Candolim, Goa - 403515.
Mumbai contact: mumbai@alinesme.com. Address: Near Kanakia Rainforest, Police Camp, Tata Hills Road, Marol Maroshi Road, Bhavani Nagar, Marol, Andheri East, Mumbai, Maharashtra - 400059.
Website: www.alinesme.com.
