1. Information We May Collect
Depending on how you interact with Aline's Beauty Care & Spa, we may collect your name, mobile number, email address, preferred branch, appointment details, selected treatment, messages, billing and transaction information, communication preferences, reviews, complaints and other information you voluntarily provide.
For certain beauty, skin, hair, massage or wellness services, we may ask for relevant treatment information such as allergies, sensitivities, skin or hair conditions, previous reactions, pregnancy or other health considerations, and treatment preferences. This information is used for service delivery, safety and customer care.
When you visit the website, information such as IP address, browser and device type, operating system, approximate location, pages visited, date and time of access, referring website, clicked links, performance data and cookie identifiers may be collected automatically.
2. How We Use Personal Information
We may use personal information to respond to enquiries, schedule and manage appointments, provide salon, beauty, spa and wellness services, contact you about an appointment, recommend appropriate services or products, maintain customer and treatment records, process payments, send permitted promotional communications, respond to complaints, improve our website and services, analyse marketing performance, prevent misuse or fraud, comply with legal obligations and establish or defend legal claims.
We will not use your personal information for an unrelated purpose without appropriate notice or consent where required.
3. Consent and Lawful Processing
We process personal information based on consent, your request for a service or appointment, performance of a booking or contract, legal obligations, protection of customers, employees or business property, permitted or legitimate uses under applicable law, or our reasonable business interests where they do not unfairly affect privacy rights.
You may withdraw consent for optional processing, including promotional communications, by contacting us. Withdrawal does not affect processing already completed lawfully.
4. Appointments, Payments and Communications
When you submit an appointment enquiry, we may contact you by telephone, email, SMS or WhatsApp to confirm availability, request booking information, send reminders, inform you about changes or follow up about your experience.
Where online or electronic payment is available, payment information may be processed by banks, card networks, payment gateways or authorised payment providers. Aline's does not intentionally collect or store complete debit-card, credit-card, UPI PIN, internet-banking password or one-time-password information.
WhatsApp, social media platforms, email providers and payment providers operate under their own policies. Please avoid sharing highly confidential information through public comments or unsecured messages.
5. Cookies, Analytics and Advertising
Our website may use cookies, pixels, tags, local storage and similar technologies for essential functionality, preferences, security, visit measurement, performance analysis, marketing measurement and relevant advertising.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, non-essential cookies will be used only after appropriate consent.
Third-party analytics, advertising and social media tools may collect device identifiers, IP address, browser information, pages visited, advertisement interactions and referral information according to their own policies.
6. Promotional Communications
Where you have subscribed, consented or where otherwise permitted by law, we may send promotional offers, appointment-related offers, new-service announcements, branch updates, seasonal campaigns and beauty, hair, skin or wellness information.
You may unsubscribe using the option in a message, replying with an opt-out request, requesting removal through WhatsApp or contacting us. You may still receive essential appointment, payment or service-related communications.
7. When We Share Information
We may share personal information with Aline's employees and authorised branch personnel, hosting and technical-support providers, appointment and customer-management platforms, email, SMS and WhatsApp providers, analytics and advertising providers, payment processors, banks, accounting providers, professional advisers, authorities where legally required and a purchaser or successor in connection with a business transfer.
Service providers may use personal information only for the services they provide to us, subject to applicable contractual and legal obligations. We do not sell personal information in exchange for money.
8. International Processing, Retention and Security
Some service providers, communication platforms, cloud-hosting providers or analytics systems may process information outside India. We will take reasonable steps to ensure permitted transfers and appropriate safeguards where required by law.
We retain personal information only for as long as reasonably necessary for appointment administration, customer support, accounting, taxation, legal compliance, complaint resolution, fraud and security prevention, and legal claims. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.
We use reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure and destruction. No internet transmission or electronic storage system can be guaranteed completely secure.
9. Your Privacy Rights
Subject to applicable law, you may request confirmation of processing, access, correction, updating, erasure, withdrawal of consent, opt-out from promotions, information about sharing, grievance redressal and nomination of another person to exercise applicable rights in the event of death or incapacity.
We may ask you to verify your identity before processing a request. Certain information may be retained where required for legal, taxation, accounting, fraud-prevention or dispute-resolution purposes.
10. Children, Photographs and CCTV
Our website and services are not intended to collect personal information directly from children without a parent or lawful guardian. Appointments for minors should be requested or authorised by a parent or lawful guardian.
We will not use identifiable customer photographs, treatment images, testimonials or videos for advertising or social-media promotion without appropriate permission. Where permission has been provided, you may withdraw consent for future use.
Our branches may use CCTV for safety, security, theft prevention and incident investigation. CCTV will not be installed in treatment rooms, changing areas or other areas where individuals reasonably expect complete privacy.
11. Third-Party Websites and Changes
Our website may contain links to third-party websites, booking services, maps, social-media platforms or payment providers. We are not responsible for the privacy, security or content practices of third-party services.
We may update this Privacy Policy to reflect changes to our website, services, technologies, service providers, information-handling practices or legal requirements. The revised version will be posted on our website with an updated effective date.
12. Contact, Grievance Redressal and Governing Law
For privacy questions, requests, complaints or withdrawal of consent, contact Aline's Beauty Care & Spa at candolim@alinesme.com for Goa or mumbai@alinesme.com for Mumbai. Please use the subject line: Privacy Request - Aline's.
Goa location: Ground Floor, Seamist Building, Lane 1, Near ITC Fortune Hotel, Bamon Waddo, Candolim, Goa - 403515.
Mumbai location: Near Kanakia Rainforest, Police Camp, Tata Hills Road, Marol Maroshi Road, Bhavani Nagar, Marol, Andheri East, Mumbai, Maharashtra - 400059.
This Privacy Policy is governed by the applicable laws of India. Any dispute will be subject to the jurisdiction of the competent courts having authority over the relevant Aline's business location, unless applicable law requires otherwise.
